We care about your privacy and are committed to protecting your personal data. Please read this privacy statement carefully before using our Services.
1. Who are we?
Happy Selling, a limited liability company under the laws of Oman, with its offices at Muscat, Oman (hereinafter "Happy Selling”) is the controller of your data in Oman for the purpose of the provision of our services through the website thehappyselling.com, related sites and the mobile application of the platform (collectively, the "Website") according to our Terms of Use, (hereinafter collectively referred to as “Happy Selling”, “we”, “us” or “our” in this privacy statement).
2. What data do we collect about you?
2.1. Data provided through direct interactions
Registration and other account information
When you register to use our Services, we may collect the following information about you:
Depending on the choices you make during the log-in to our Services or during the process of engaging our Services, you may opt to give the following additional personal data:
When you use our chat feature to communicate with other users, we collect information that you choose to provide to other users through this feature.
2.2. Data we collect automatically when you use of our Services
When you interact with our Platform or use our Services, we automatically collect the following information about you:
Device Information
We collect device-specific information such as operating system versions and unique identifiers. For example, the name of the mobile network that you are using. We associate the device identifiers with your Happy Selling account.
Location information
Depending on your device permissions, if you post an item on our Platform, we automatically collect and process information about your actual location. We use various technologies to determine location, including IP address, GPS, Wi-Fi access points and mobile towers. Your location data allows you to see user items near you and helps you in posting items within your location.
Client and Log data
Technical details, including the Internet Protocol (IP) address of your device, time zone and operating system. We will also store your login information (registration date, date of last password change, date of last successful login), type and version of your browser.
Clickstream data
We collect information about your activity on our Platform which includes the sites from which you accessed our Platform, date, and time stamp of each visit, searches you have performed, listings or advertisement banners you clicked, your interaction with such advertisements or listings, duration of your visit and the order in which you visit the content on our Platform.
Cookies and Similar Technologies
"Cookies" are small text files transferred by a web server to the hard drive of your device. They are used to manage our users' sessions, store your preferences and deliver relevant advertisements. You can set your browser to refuse all or some cookies.
2.3. Data from third parties or publicly available sources.
We may receive personal data about you from various third parties and public sources. If you would like more information about this, please contact us.
3. Do we collect data from children?
We do not knowingly collect data from anyone under 18. If we become aware that a person under 18 has provided us with personal data, we will delete it. If you are resident in Oman and under 18, we are not permitted to contract with you directly.
4. Why do we process your personal information?
We will use your personal data when the law allows us to. In certain circumstances, we may also process your data based on your consent. We will let you know the purpose and the category of personal data to be processed at the time we seek your consent.
4.1. For providing access and delivering Services through our Platform
We use your first name and last name, mobile number and/or e-mail address to identify you as a user and provide access to our Platform. The above log-information data is also used by us to deliver our Services to you in accordance with our Terms of Use. We use your e- email address and mobile number to make suggestions and recommendations to you about our services.
4.2. For improving your experience on the Platform
We use your location data for following purposes: To compile anonymous and aggregated information about the characteristics and behavior of Happy Selling users, including for the purposes of business. analysis, segmentation and development of anonymous profiles. To enhance the performance of our Services and to personalize the content we direct towards you. We map the different devices (such as desktop, mobile, tablets) used by you to access our Platform. This allows us to associate your activity on our Platform across devices.
4.3. To provide you a safe and secure Platform
We use your mobile number, log data and unique device identifiers to administer and protect our Platform. We analyze your communications done through our chat feature for fraud prevention and to promote safety by blocking spam or abusive messages.
5. How will we inform you about changes in our privacy statement?
We may amend this privacy statement from time to time. If you or your guardian do not agree with the changes, you may close
6. Your rights
You have the following legal rights regarding your personal data depending on how we interact with you. You have the right to request access to your data and to request correction of any of the data we have about you. There is no fee usually required but we may charge a reasonable fee if your request is unfounded, repetitive, or excessive. We try to respond to all legitimate requests within one month. We may refuse to comply with your request in these circumstances.
7. Communication and marketing
We will communicate with you by email, SMS or in app notification in connection with our Services/ platform to confirm your registration. As it is imperative for us to provide you such transactional messages you may not be able to opt-out of such messages.
8. Who do we share your data with?
We may share your data with other Happy Selling group companies which are located within as well as outside Oman. Sharing personal data will always be subject to a data transfer agreement which clearly defines the obligations of the parties and ensures appropriate technical and organizational measures to protect your data. We use third party service providers to help us deliver certain aspect of our Services. Third-party service providers shall only process your information on your behalf and for the benefit of Happy Selling.
We may sell, transfer, or merge parts of our business or our assets. We may seek to acquire other businesses or merge with them. Law enforcement authorities, regulators and others may use your personal data.
9. International transfers
You agree that we may transfer your personal data to third parties inside and outside of Oman. We ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented. The countries that have been deemed to provide an adequate level of protection for personal data.
10. Where do we store your data and for how long?
The data we collect about you may be stored and processed inside as well as outside Oman. We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for.
11. Technical and organizational measures and processing security
Happy Selling continually evaluates the security of its network and adequacy of its internal information security program. All payment data are encrypted using SSL technology. Transfer of data through the Internet or other open networks is never completely secure.
12. Links to third-party websites
Our Platform may contain links to third party websites or apps. If you click on one of these links, please note that each one will have its own privacy policy. We do not control these websites/apps and are not responsible for those policies. When you leave our Platform, we encourage you to read the privacy notice of every website you visit.
13. Contact
For any privacy matters, exercising your rights or additional information, please check your account/privacy settings or contact our Privacy Office through the Contact form.
14. Changes to this Privacy Statement
We may amend this Privacy Statement from time to time to keep it up to date with legal requirements. We will seek to inform you by notice on our website or application, or email.
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